Shipping policy

Shipping Policy

Thank you for choosing Cratoz Print & Embroidery. We aim to deliver your order promptly and safely. Please review our shipping details below.

Processing Time

• Orders are typically processed within 2-3 business days after payment is confirmed.
• Customised or personalised orders may take longer, usually 3-5 business days to process.

Shipping Methods & Delivery Time

• We use reliable courier services for all deliveries.
• Standard shipping within the UK usually takes 3-5 business days after processing.
• For international orders, delivery times may vary and can take up to 10-15 business days, depending on the destination.

Shipping Costs

• Shipping costs are calculated at checkout based on the size, weight, and destination of your order.
• Free shipping promotions may apply to certain orders or during special offers.

Tracking Your Order

• Once your order ships, you will receive a tracking number via email to monitor your package.

Delivery Issues

• If your package is lost, delayed, or damaged during shipping, please contact us immediately at contact@cratoz.co.uk or +44 7538 661215 so we can assist you.