Terms of service

Terms of Service

Welcome to Cratoz Print & Embroidery. These Terms of Service (“Terms”) govern your access to and use of our website, products, and services (collectively, the “Service”). By accessing or using our Service, you agree to be bound by these Terms. If you do not agree with these Terms, please do not use our Service.

1. Overview

This website is operated by Cratoz Print & Embroidery (“we,” “us,” or “our”). Throughout the site, the terms “we,” “us,” and “our” refer to Cratoz Print & Embroidery. By using or purchasing from our site, you agree to these Terms and any additional policies referenced herein.

Our online store is hosted on Shopify Inc., which provides the e-commerce platform that allows us to sell our products and services to you.

2. Eligibility

By agreeing to these Terms, you represent that you are at least the age of majority in your jurisdiction or have consent from a guardian to use our Service.

3. Use of Service

  • You may not use our products or services for illegal or unauthorized purposes.
  • You must not transmit viruses, malware, or any harmful code.
  • Any violation of these Terms may result in immediate termination of your access to the Service.

4. General Conditions

  • We reserve the right to refuse service to anyone for any reason at any time.
  • Your content (excluding credit card information) may be transmitted unencrypted over various networks.
  • Credit card information is always encrypted during transmission.
  • You agree not to reproduce, sell, or exploit any part of the Service without our written consent.

5. Accuracy of Information

We strive to provide accurate information but do not guarantee completeness or timeliness. You accept responsibility to verify information before making decisions based on it.

6. Pricing and Modifications

  • Prices are subject to change without notice.
  • We may modify or discontinue the Service at any time without liability.
  • Product availability and descriptions may change at our discretion.

7. Orders and Billing

  • We may limit or cancel orders we suspect are fraudulent or violate our policies.
  • You agree to provide accurate and current billing information.
  • For our Refund Policy, please visit: REFUND POLICY

8. Third-Party Tools and Links

  • We may provide access to third-party tools or links but do not control or endorse them.
  • We are not responsible for third-party content, products, or services.

9. User Content

  • By submitting comments, ideas, or other content, you grant us a license to use, modify, and publish them.
  • You must ensure your submissions do not violate any rights or laws.
  • We reserve the right to remove any content we deem inappropriate.

10. Personal Information

Your use of the Service involves the submission of personal information which is governed by our Privacy Policy: PRIVACY POLICY

11. Prohibited Uses

You agree not to use the Service for any unlawful, harmful, or abusive purposes, including but not limited to:

  • Violating laws or regulations
  • Harassment or discrimination
  • Uploading harmful code
  • Collecting personal data of others without consent
  • Spamming or phishing
  • Circumventing security features

Violation may result in the termination of your access.

12. Disclaimers and Limitation of Liability

  • The Service is provided “as is” and “as available” without warranties.
  • We do not guarantee uninterrupted or error-free service.
  • We are not liable for any damages arising from your use of the Service.
  • Some jurisdictions do not allow limitation of liability; in such cases, liability is limited to the fullest extent permitted by law.

13. Indemnification

You agree to indemnify and hold harmless Cratoz Print & Embroidery and its affiliates from any claims, damages, or expenses arising from your breach of these Terms or your use of the Service.

14. Severability

If any provision of these Terms is found invalid or unenforceable, the remainder will remain in full effect.

15. Termination

These Terms are effective until terminated by you or us. We may terminate or suspend your access at any time for violation of these Terms.

16. Entire Agreement

These Terms, along with our Privacy Policy and Refund Policy, constitute the entire agreement between you and us regarding the Service.

17. Governing Law

These Terms are governed by the laws of the United Kingdom.

18. Changes to Terms

We may update these Terms at any time by posting changes on our website. Your continued use of the Service constitutes acceptance of those changes.

19. Contact Information

If you have questions about these Terms, please contact us:

Cratoz Print & Embroidery
Email: contact@cratoz.co.uk
Phone: +44 7538 661215